elevens4d Privacy Policy

We collect and process certain information when you use elevens4d to protect your account, process your payments, and comply with regulations in your jurisdiction. This page describes what we collect, how we use it, and what rights you have over your data. Our commitment is to keep your information secure and transparent about how it moves through our systems.

Our privacy practice reflects the legal requirements in the regions where elevens4d operates. We require identity verification (name, phone, address) before you can deposit or withdraw. We process payment data from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your Indonesian bank (mobile banking, local payment, online payment, e-wallet) only to complete transactions and prevent fraud. We do not sell your personal data to third parties, and we do not use it for marketing outside your account.

If you have questions about how we handle your data on elevens4d, our support team is available 24/7 through the in-app help menu or by email.

What We Collect and Why

We collect your personal details at sign-up: full name, phone number, and residential address. These fields are required by law in the jurisdictions where elevens4d operates—Jakarta, Surabaya, Bandung, Medan, and Semarang. We use your phone number and email to send account alerts (login attempts, withdrawals, deposit confirmations) and to help you recover your account if you lose access.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, or mobile banking, we receive your transaction ID and confirmation from those services. If you use a bank transfer (local payment, online payment, e-wallet, mobile banking), we record your account holder name and the amount. We do not store your card numbers, bank pins, or passwords. Our payment processor handles those securely on our behalf.

We collect gameplay data—your bets, live-dealer table activity, slot plays, and football market selections. This data helps us detect unusual account activity, prevent fraud, and calculate your account balance correctly. We also collect technical data: your IP address, browser type, device model, and timestamps. This helps us troubleshoot connection problems and understand whether you are accessing elevens4d from a supported region.

How We Use Your Data

We use your personal information to verify your identity before you can deposit or withdraw. This is a legal requirement, not optional. We also use it to contact you about account security, transaction issues, or legal notices that affect your service. During high-activity periods like Piala AFF or Liga 1 seasons, we may contact you to confirm unusual betting patterns.

We process your payment data solely to settle transactions with payment processors and your bank. We keep records of all deposits and withdrawals for seven years to comply with regional financial regulations. We do not use your payment data for any other purpose—no automated decision-making, no scoring, no credit assessment.

Data retention: We keep your account data as long as your elevens4d account is active. After account closure, we retain transaction records for seven years per regulatory requirement, then delete other personal data within 30 days.

Third-Party Processors and Data Location

We use external service providers to operate elevens4d securely. Our payment processor (licensed to handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receives your payment details to authorize transactions. Our hosting provider stores your account data on servers outside your country—typically in Singapore or Australia—to ensure our service remains online during peak times. Our support ticketing system stores messages you send our help team. All these services have signed data protection agreements with us, and all transfers are encrypted in transit.

We do not share your data with advertisers, data brokers, or third-party analytics firms. We do not sell contact lists. We disclose data only when required by law (court orders, regulatory audits) or to prevent fraud.

Your Rights and Our Obligations

You have the right to request a copy of all data we hold about you on elevens4d. You can request correction of inaccurate information (for example, if your address changed). You can request deletion of your account and associated data, except transaction records which we must retain for seven years per regulation. To exercise these rights, contact our support team through the in-app help menu with "Data Request" in the subject line.

We will respond to data requests within 14 business days. If you request account deletion during Idul Fitri or Idul Adha holiday periods, processing may take longer due to reduced staff.

Cookies and Tracking

We use cookies to keep you logged into elevens4d and to remember your language and display preferences. These cookies expire when you close your browser unless you select "Remember me" at login. We do not use cookies for cross-site tracking or profiling. We do not embed third-party pixels or analytics trackers that follow you across the web.

Your privacy on elevens4d is protected by law and by our commitment to transparency and security.

elevens4d privacy team

Summary of Your Privacy on elevens4d

We collect only the data we need to run elevens4d safely and comply with regional law. We keep it encrypted and secure. We do not sell it. We do not use it to profile you or sell targeted ads. We do use it to verify your identity, process your payments, prevent fraud, and help you recover your account. Our servers may sit outside your country, but our commitment to your privacy is local: we operate within the legal framework of the regions where our service is available.

If you disagree with our privacy practices or believe your data has been mishandled, you can lodge a complaint with your country's data protection authority. elevens4d remains committed to addressing any concerns.

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